Refund and Returns Policy

We want you to be 100% satisfied with your mouse pad. If something’s not right, we’re here to help.

1. Returns

We accept returns within 14 days of delivery for eligible items.

Eligible return items:

• Unused and undamaged mouse pads
• Returned in original packaging
• Return requested within 14 days of receiving the item

Non-returnable items:

• Used or damaged mouse pads
• Custom or personalized mouse pads (unless defective)

2. How to Start a Return

Please email us at Contact@printandpad.com with the following:

• Your full name and order number
• Reason for return
• Photos if the item is damaged or defective

Once approved, we’ll share return instructions. You are responsible for return shipping unless the item was defective or we made a mistake.

3. Refunds

Once your return is received and inspected, we’ll process your refund within 5–7 business days.

• Refunds go to your original payment method.
• Shipping fees are non-refundable (except for defective items).
• You’ll receive an email once the refund is issued.

4. Damaged or Wrong Items

If you received a damaged, defective, or wrong item, don’t worry — we’ll fix it fast.

Contact us at Contact@printandpad.com within 48 hours of receiving your order.
Please include:

• Clear photos of the issue
• Your order number

We’ll send a replacement or issue a refund depending on your preference.

5. Need Help?

For any questions about returns or refunds, please reach out:
Contact@printandpad.com

We’re always here to help you!